Refund policy

At Matcha Senmon, we want you to enjoy your Japanese matcha with confidence. If there’s ever an issue with your order, we’ll do our best to make it right.

 

Returns

Due to the perishable nature of matcha and other food items, we cannot accept returns once products have been opened. Please ensure you check your order before opening.

 

 

Refunds & Replacements

 

We offer refunds or replacements in the following situations:

• Damaged or faulty products: If your order arrives damaged, please contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a refund.
• Incorrect items: If you receive the wrong product, let us know within 7 days, and we’ll arrange the correct item to be sent.
• Lost parcels: If your parcel does not arrive within the expected timeframe, we will investigate with the courier. If confirmed lost, we’ll send a replacement or refund.

 

Change of Mind

 

We do not offer refunds or exchanges for change of mind, as our products are food-grade and cannot be resold once dispatched.

How to Request a Refund or Replacement

 

Please email us at matcha.senmon.nz@gmail.com with your order number, a brief description of the issue, and photos (if applicable).